Am I crazy to write letters to sellers like this one I wrote tonite?
Hi [Ms. X],
I received the capelet today and I wanted to thank you for prompt shipment.
I wanted to tell you that I'm a little disappointed in the quality of the capelet and of the hand. I expected something softer for a baby item and perhaps I should have asked about it first-though it's difficult to describe wool softness. The button seems small and the loop, (which was also disappointing and unattractive with just a knot tied) would not stay on it. I'm going to line it for my baby and replace the button and loop.
I'm telling you this because you have a nice record of positive feedback and I didn't want to give you neutral or negative feedback.
I'm in a pinch and my babe needs something to keep her warm on our travels next week, so I'm going to try to make it work. The color is beautiful for my little Ivy.
I think that capelets for babies are brilliant and underrepresented on Etsy and you could really do something with it if you clean up the design a bit, and make it with softer wool or cotton. I would have gladly paid more as a consumer for a superior product.
Hopefully this is feedback that will be of value to you and your store.
Thank you,
pixie
Have you ever done such a thing? I need some feedback if you'd be willing to share your thoughts. I, for one, would like to know if my product was disappointing to someone and I'd think nothing of offering to exchange it or credit a portion, if not all, back to the consumer if they came across honestly about their experience. On the other hand, I am far too accomodating to strangers and perhaps Ms. X needed to hear some harsher emotions from me.
I'm big on feedback. I also love to see people do well, I just hate to see someone with a great idea execute it halfassedheartedly. What do you think?
Postscript:
Hi
Thank you for your feedback. I appreciate it.
I agree that a softer wool or cotton would be very nice and am going to be using something different going forward.
In this series they were made from a very nice wool that just happens to be a bit rougher. I liked the rustic quality of it and didn't think it would be an issue since it is meant to be worn over something. My daughter is 1 1/2 and wore it last Winter with no issues and will continue to wear it.
I am really sorry the loop did not stay on.
Thanks again for your input.
[Ms. X]
